SupportGurgaon, India · Full-Time
Technical Support Engineer — L2 / L3
About the Role
Diagnose platform bugs, investigate database discrepancies, and respond to critical network SLAs to ensure smooth day-to-day operations.
Key Responsibilities
- Troubleshoot platform issues, inspect Spring Boot logs, and trace SQL errors.
- Investigate network database discrepancy reports and patch data issues.
- Support client teams during software updates and operations onboarding.
- Document bugs, track incident tickets, and coordinate hot-fixes with development squads.
What We Look For
- 2+ years of experience in technical support, application support, or system admin.
- Basic proficiency with Java (reading stack traces) and SQL (running queries).
- Familiarity with Linux environments, logs analysis, and shell scripting.
- Strong customer communication and incident management skills.
Position Summary
Location Gurgaon, India
Experience Required2–4 years
CommitmentFull-Time
DepartmentSupport
Tech Stack & Tools
RAN/MW SupportIP CoreSpring BootIncident Management
Need assistance?
Have questions about this role or the interview process? Drop us an email at [email protected].